> For the complete documentation index, see [llms.txt](https://ajuda.consistem.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ajuda.consistem.com.br/glossario/motivo-de-retorno-cancelamento.md).

# Motivo de retorno / cancelamento

Justificativa formal exigida pelo sistema para devolver ou cancelar um pedido. Como os cadastros de motivos e suas regras são definidos individualmente por empresa, as ações em lote de retorno e cancelamento não podem mesclar empresas diferentes.


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