> For the complete documentation index, see [llms.txt](https://ajuda.consistem.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ajuda.consistem.com.br/guia-do-cliente/readme/servicos-fora-de-escopo.md).

# Serviços fora de escopo

Os serviços abaixo não são cobertos pelo Suporte Consistem:

* Conferência e/ou conciliação de relatórios;
* Configuração e/ou parametrização de módulos ou funcionalidades legadas (CUPS, CSP, Caracter, ODBC, Coletor Terminal);
* Implementação de novas funcionalidades;
* Treinamento de usuários do sistema;
* Atualização de versão, ambiente ou tratativas de backup da base do cliente;
* Quaisquer intervenções na infraestrutura de TI do cliente;
* Customizações;
* Camada de personalização;
* Falhas provocadas por mau uso ou intervenções indevidas nas estruturas do sistema;
* Suporte a software de terceiros que fazem acesso ao Banco de Dados ou Sistema Operacional.

<p align="center">Esse conteúdo foi útil?</p>

<p align="center"><a href="https://movidesk.consistem.com.br/form/10395/" class="button primary" data-icon="thumbs-up">Sim</a> <a href="https://movidesk.consistem.com.br/form/10395/" class="button primary" data-icon="thumbs-down">Não</a></p>


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